Pengaruh Kecerdasan Emosional, Organizational Citizenship Behavior (OCB) dan Kepuasan Kerja Terhadap Kinerja Karyawan pada PT PLN (Persero) Area Bojonegoro
Abstract: In a world of
electricity today, human resources hold an important roles. Acompany will have
many problems if the quality of human resources is inadequate.Although the
support of facilities, infrastructure and adequate human resources are
available and there are no support of competent human resources in their respective
job`s division, the organization`s activity will have not done properly. It
means that human resources are the key which must be managed properly, the
company must pay attention to human resources such as emotional intelligence,
organizational citizenship behavior and job satisfaction to help company in
achieving goals. The Objectives of this research are to examine and analyze the
effect of emotional intelligence, organizational citizenship behavior and job`s
satisfaction on employ`s performance at PT PLN (Persero)Bojonegoro`s area .This
research is a quantitative research with the total sample of 63 employees. The
measurement tools used are interviews, observations and questionnaires. Beside
that,the statistic`s analysis used in this study is Partial Least Square (PLS)
technique with the help of SmartPLS 3.0 program and Statistical Package for the
Social Science (SPSS) software. The measurement scale used is Likert Scale.The
results of this study explain that emotional intelligence significantly and
positively affect employ`sperformance.Beside that, the organizational
citizenship behavior has a significant and negative impact on employ`s
performance and the job`s satisfaction have a significant and positive effect
on employ`s performance.
Keywords: Emotinal
intelligence, organizational citizenship behavior, job`s satisfaction ,employ`s
performance
Penulis: DANA MUSTIKA WATI,
JUN SURJANTI
Kode Jurnal: jpmanajemendd180514
