PENGARUH KECERDASAN EMOSIONAL TERHADAP KINERJA KARYAWANDENGAN KERPUASAN KERJA SEBAGAI VARIABEL INTERVENING PADA PTBANK PEMBANGUNAN DAERAH JAWA TIMUR CABANG SIDOARJO
Abstract: Bank Pembangunan
Daerah Jawa Timur (Bank Jatim) is a general bank and Regional Enterprises which
is owned by East Java Province Government. Bank Jatim has assets for more than
IDR 30 Trillion with 36 brand offices that are spread along all over Indonesia.
Bank Jatim just achieved reward as the best Bank in Retail Bank Service that is
given by Indonesian Banking Award 2016. Also, Bank Jatim also got achievement
from TOP BUMD as TOP BPD Manajemen SDM and IT 2016. The achievements and
rewards that are achieved by Bank Jatim surely supported by good Employee performance.
This employee performance cannot separated from emotional intelligence employee
and job satisfaction for the employee. The purpose of this study is to testing
and analyzing the influence of emotional intelligence toward employess
performance through job satisfaction as a intervening variable. This is a
causal research with quantitative approach. The sample collecting technique is
using sample saturation with 54 respondents of customer service, service
assistant,teller and credit division in Bank Jatim Sidoarjo branch. The statistical
analysis used is Partial Least Square (PLS) with the support of smartPLS
software. Result of the studyexplained that emotional intelligence has positive
and significant effect on employee performance. Emotional intelligence has
positif and significant effect on job satisfaction. Job satisfaction has
positif and significant effect on employee performance. Job satisfaction
intervening the influence of emotional intelligence on employee performance.
Keywords: Emotional Intelligence,
Job Satisfaction, Employee Performance
Penulis: NURIL LAILY ALFANY
Kode Jurnal: jpmanajemendd171137
