Organizational Health Index and Organizational Agility Maturity Criteria as Measurement Tools of Organizational Transformation Effectiveness
Abstract: As a response to
negative growth in the mobile legacy projection - which supports 50% of Telkom
revenue, and a positive high growth projection in the ICT and digital business
revenue, Telkom decides to shift the business to digital. To be a successful
digital company, Telkom has created strategic initiatives, including
organizational transformation adopting Customer Facing Unit (CFU) concept that
has been done for several months but there still no evaluation method for the
success. This paper purpose is to evaluate the implementation of one human
capital management strategic initiatives - CFU transformation implementation
success, through Organizational Health Index and Organizational Agility
Maturity model and formulate a recommendation for Telkom to create a more
healthy and agile organization. This research using 11 synthetized dimension of
Organization Health Index and Organizational Agility Maturity Model method as
tools. Questionnaire consist of 53 practices that represented by 55 questions
that asks about respondents extent to which they agree (satisfaction) and
whether it meet respondents expectation. Survey result shows that Telkom
already in a healthy condition and agile as an organization. This result
concluded that by methods used in this research, the transformation could be
stated as a success. However, according to the result, maintain and improvement
of current health and agility still needed, especially improvement regarding
innovation and learning.
Keywords: Organization,
organizational agility, organizational health index, telecommunication,
transformation
Penulis: Swasti Sri Harjanti,
Aurik Gustomo
Kode Jurnal: jpmanajemendd170322
