HUBUNGAN ANTARA KOMUNIKASI TERAPEUTIK DENGAN KEPUASAN PASIEN DI RUANG IRNA
Abstract: In the treatment at
the Hospital, one way to give satisfaction to patients is to communicate better
known as therapeutic communication. Ability in the skills of health workers
required medical treatment to be able to communicate well with patients in
achieving the goals of nursing care that has been applied, provide professional
satisfaction in nursing services and will enhance the profession. The purpose
of this study was to determine the relationship of therapeutic communication
with patient satisfaction in Irna Room. The study design was cross sectional
analytic approach. The population in this study were all patients in Irna
Chamber of Syarifah Ambani Rato Ebu hospitals Bangkalan 60 respondents. The
sample amounted to 42 respondents drawn by accidental sampling technique. The
independent variable was performed therapeutic communication for health workers
and the dependent variable was patient satisfaction. Data were collected using
a questionnaire and then do the editing, coding, scoring, tabulating and
statistically tested using spearman rho. Based on the results of research in 42
respondents obtained more than half of respondents (52.4%) stated therapeutic
communication performed by nurses in either category, most respondents (45.2%)
stated they were quite satisfied with therapeutic communication is done by
nurses. The test results obtained probability value spearman rho (ρ) = 0.000
<(α) 0.05, so Ho is rejected, which means there is a relationship therapeutic
communication with patient satisfaction in Irna Chamber of
SyarifahAmbaniRatoEbu hospitals Bangkalan. Society must always pay attention to
every service provided by the hospital nurses in particular, also should not
hesitate to provide suggestions and constructive criticism for hospital nurses
to increase the quality of services to be provided. Health workers especially
nurses should always provide optimum services for the respondent because
respondent determined recovery and satisfaction of health services provided
Keywords: Nurses, Therapeutic
Communication, Satisfaction in Patients
Penulis: Puteri Indah
Dwipayanti
Kode Jurnal: jpkeperawatandd150615
