PERENCANAAN BUSINESS RELATIONSHIP MANAGEMENT PADA PPTI STIKOM SURABAYA MENGGUNAKAN ITIL V3
Abstract: Pengembangan dan
Penerapan Teknologi Informasi (PPTI) in Stikom Surabaya still have a problem to
manage the relationship between Service Providers and Customers and a Customer
Portfolio to optimize the perform of PPTI itself. To solve the two problems,
the writers will do a research that using the Information Technology
Infrastructure Liblary v3 (ITIL v3) on Service Strategy as the standart for the
research because ITIL works to align the IT with the enterprise’s bussiness
needs. The Business Relationship Management that will be planned was refered to
Service Strategy number 5 which is Business Relationship Management that
consisting of Customer Portfolio and Relationship mechanism formulation. The
final result of this research is a Service Portfolio Document that include
Customer Portfolio, which contain like who’s the service user, standard
socialization, training and complaint handling, also step by step for PPTIthat needs
to be done like the procedure, socicalization, training, and complaint
handling. Finally the socialization policy, training and complaint handling for
some rule that have been assigned will be used by PPTI
Penulis: Rizki Ramadhan
Kode Jurnal: jptinformatikadd160629
