EKSISTENSI OMBUDMAN PERWAKILAN SUMATERA BARAT DALAM MELAKUKAN PENGAWASAN PELAYANAN PUBLIK MENURUT UNDANG-UNDANG NOMOR 37 TAHUN 2008 TENTANG OMBUDMAN REPUBLIK INDONESIA
Abstract: Good public service
is based on the implementation of duty with a good work discipline but the
implementation of state and government characterized by the practice of
maladministration. Internal control performed by the government itself in its
implementation evidently did not meet the expectations of society, both in
terms of objectivity and accountability. So, it needs the roles ofthe external
monitoring institution that is effectively able to control the state officials
and government duties. The discussion focused on 1) What are the roles and
functions of the West Sumatra Ombudsman in overseeing public services, 2) what
are constraints faced by the Ombudsman of West Sumatrain the implementation of
public service oversight and the last 3) what did the Ombudsman of West Sumatra
do to overcome the obstacles encountered. This study used a sociological
juridical approach which is descriptive. Based on the results of the research,
it can be concluded that: 1) the presence of West Sumatra Legislative Ombudsman
in monitoring public services is in compliance with the laws but has not been
effective, because there are still some people who do not know about the
existence of the Ombudsman itself, including the duties and functions of the
agency, 2) the ombudsman deals with some problems like public somehow still
ignore its existence, also lack of cooperation in reporting the allegations of
maladministration, and limit number of human resources, 3) there have been some
efforts to overcome the obstacles such asupgrading the investigative capacity
of members, and undertake dissemination of information related to the existence
of the.Ombudsman.
Penulis: Andrian Anugrah
Pratama
Kode Jurnal: jphukumdd160536
