PENGARUH KUALITAS LAYANAN DARING TERHADAP KEPUASAN KONSUMEN SOFIEHANDMADE.COM DI SURABAYA
Abstract: This research was
conducted to examine the effect of e-service quality and costumer satisfaction.
The objective of research
to know the
influence of e-service
quality toward costumer satisfaction
on Sofiehandmade.com. This
study used a non probability sampling by the number of
87 respondens by using causal
research. The analysis
used is simple
linear regression analysis by
using SPSS 20 in seeing
the independent variables influence the
dependent variable individually.
The results showed that
e-service quality significantly
influence toward costumer satisfaction individually.
Penulis: ALDIAZ HARRY PERDANA,
SRI SETYO IRIANI
Kode Jurnal: jpmanajemendd131007
