PENGARUH BERBAGI PENGETAHUAN TERHADAP KINERJA DEPARTEMEN MELALUI INOVASI JASA/PELAYANAN
Abstract: Industrial
world competition requires
company to be
more competitive by building
knowledge based organization
to perform knowledge sharing
activity. This study is aimed to test and analyze if knowledge sharing
activity that consist
of knowledge donating
and knowledge collecting applied
would affect to
department’s performance
through servce innovation
at Service Management
PT Telkomsel, Tbk. The
study type used
is exploration study
with quantities descriptive, while
sampling of 30
respondents. The statistical analysis
used is Structural
Equation Modeling (SEM)
with SMART PLS 2.0 software. Correlation between knowledge donating is positively and
significantly influencing service
innovation, while is positively
and significantly influencing
department’s performance. Correlation of
knowledge collecting is
positively and significantly influencing service
innovation but not significantly
influencing department’s performance.
Service innovation is
not mediating the correlation of knowledge donating to
department’s performance, while is mediating knowledge collecting to
department’s performance.
Penulis: RISTA RAMADHAN TRI
WAHYUNI, ANANG KISTYANTO
Kode Jurnal: jpmanajemendd131018
