Factors Influencing Users Satisfaction on E-Learning Systems
ABSTRACT: User satisfaction
has held a central role in an organization as one of the measurements for the
success of service delivery. The
objectives of this study
are to evaluate user
satisfaction and examine the
association between user satisfaction
and the qualities
in the e-learning
systems of Multionational Company.
A theoretical framework is developed, through the integration of
e-learning satisfaction (ELS) theory and global satisfaction theory. The analysis
was organized from a set of data which involve 190 responses from end-users.
The main
finding confirms some
degree of a positive
association between user
satisfaction and the qualities in the e-learning system.
Author: Josua Tarigan
Journal Code: jpmanajemengg110026
