KEPUASAN PASIEN IBU HAMIL DALAM PROSES RUJUKAN VERTIKAL PELAYANAN KESEHATAN IBU DAN ANAK
ABSTRACT: Surabaya has many
health facilities and still working hard to reduce number of case in maternal
mortality. Public Health Center of Mulyorejo Surabaya has developed an
organized Basic Essential Obstetric Neonatal Care referral system for pregnant
patients, but until now there has been no evaluation of pregnant patient satisfaction
who were referred.The objective of this study is to analyze the satisfaction of
pregnant patients who were referred from public health center of Mulyorejo
Surabaya. This is a cross-sectional study and the unit analysis in this study
was pregnant patients who were referred from Mulyorejo health centers. The
analysis results is majority of pregnant patients expressed satisfaction with
the referral process either to information from the midwifes, referral mileage,
services for referral, referral administration, services at the receiving
hospital referral and the benefits of the referral process. In this study,
patient also expressed less satisfaction with the administration of the
referral process because the administrative process is still considered
difficult that the referral administration gets the smallest composite score.
It can be concluded that Mulyorejo health center can organize the referral
tiered services process mechanism well and suitable with the procedure although
it needs some improvement.
Penulis: Daniel Christanto,
Nyoman Anita Damayanti
Kode Jurnal: jpkesmasdd140346
