PENILAIAN KEPUASAN PASIEN TERHADAP MUTU PELAYANAN INSTALASI RAWAT JALAN RS H.S. SAMSOERI MERTOJOSO SURABAYA
ABSTRACT: The number of
patient at H.S Samsoeri Mertojoso Surabaya hospital were decreased more than
10% in ealier 2014 showed that there was problem with it quality service. The
quality dimensions of health care service are correlated with aspect respect
and caring, fairness of service, information, efficiency, first impression, and
staff diversity of hospital. This was descriptive study with cross sectional
method. There were 134 respodents calculated
with stratified random
sampling (p<0,05). Data
were collected by
quistionaire. The dominan satisfaction factors was identified
by linier regression statistic. The satisfaction on the fairness aspect of
patient were less satisfied for 38,1% respondents. It was the aspects with the
lowest satisfaction rate. It showed that fairness aspect of hospital need to be
improve.
Penulis: Ameilia Kurnia Sari,
Ratna Dwi Wulandari
Kode Jurnal: jpkesmasdd140347
