Analisis Faktor-Faktor yang Mempengaruhi Organizational Citizenship Behavior pada Karyawan BPR di Batam
Abstract: The objective of
this study is to examine the influence factor to organizational citizenship
behavior on BPR (Bank Perkreditan Rakyat)’s employees in Batam. The samples are
employees of ten biggest BPR’s number of employees in Batam. Data collected by
389 questionnaire which deployed to 10 BPR. Structural Equation Model (SEM)-PLS
(Partial Least Square) has been employed to analyze the data. The results of
this study showed that 7 (seven) hypothesis are accepted and 2 (two) the
hypothesis are rejected. Four independent variables (employee development,
employee communication, rewards and recognition and leadership) have a
significant positive effect on employee engagement, employee engagement as intervening
variables has a significant positive effect on organizational citizenship
behavior then two independent variables (employee communication and reward and recognition)
have a positive significant effect on the dependent variable organizational
citizenship behavior by mediating role of employee engagement while the other
two independent variables (employee development and leadership) had no
significant effect on organizational citizenship behavior by mediating role of
employee engagement.
Keywords: Employee
Development, Employee Communication, Reward and Recognition, Leadership,
Employee Engagement, Organizational Citizenship Behavior, Structural Equation
Model (SEM), Partial Least Square (PLS)
Penulis: Jenetha Kartika, Evi
Silvana Muchsinati
Kode Jurnal: jpmanajemendd150667
