KEPUASAN KERJA KARYAWAN HOUSEKEEPING DEPARTMENT HOTEL PANGERAN PEKANBARU
ABSTRACT: This research
purposed to get
know the job
satisfaction of housekeeping department’s employees in
Pangeran Pekanbaru Hotel based on two factors theory Herzberg, they were
motivator and maintenance factors.
This research used quantitative descriptive method to analyze the
problems. Sample of this research is all of housekeeping department’s employees
amount 23 peoples decided by
census sampling technique.
The datas collected
by using observation, interview
and questionnaire and
using the likert
scale to get
the interval’s range.
According to the result of
this research, job
satisfaction of housekeeping department’s employees in
pangeran pekanbaru hotel was in middle level. Some factors weren’t fulfilled
yet. From motivator they are promotion and recognition, from maintenance factors they are co worker,
quality and technical support, relations with others and psychological working
condition.
Penulis: Heryx
Kode Jurnal: jpmanajemendd150324
