KUALITAS MANAJEMEN PELAYANAN PUBLIK (Studi Deskriptif tentang kualitas manajemen Pelayanan Publik perijinan surat tanah hijau di Kota Surabaya)
Abstract: Surat Tanah Hijau is
an estate sertificate that aims to lease lands managed by the government,
particularly the government of the city
of Surabaya. That leased estate could be used for
residential or hotel development, tourist
attractions, and restaurants. But in the estate rental’s licensing services are
still found some problems such the lack of transparency in the management of licensing costs,
a complicated services
which often makes
people disorienting, and
services time is
not clear. East
Java Province alone received
complaints of Public Service at the most problems among other areas in the year
of 2011, so the government effort to improve the quality of care, especially licensing services. This study aims to examine and analyze the
quality of licensing services using Dimensional
Integrity Land Use,
the dimensions of
the system, the
dimensions of communication, operational
dimensions / operations, and
policy dimensions. Then
see the link
through the assessment
of service quality
dimension - the
dimension. The method used in
this study with a qualitative research method and descriptive type.This study
result shows quality licensing in UPTSA one-stop integrated
service unit is
good enough, Although
there is still
a little short
on the return
beam's waiting room
and the difficulty in
understanding the on-line registration, and lack of licensing information for
the applicant.
Penulis: Ari Barokah
Tussholiqah
Kode Jurnal: jpadministrasinegaradd140819
