PENGARUH MUTU LAYANAN KESEHATAN TERHADAP KEPUASAN PASIEN RAWAT INAP DI RUMAH SAKIT WOODWARD KOTA PALU
Abstract: The utilization of
inpatient service at woodward hospital Palu has fluctuated in the last three
years. There were 58 complaints from patient in 2012. This study aimed to
analyze the relationship between quality of care and patient satisfaction at
the inpatient service in woodward hospital Palu, Central Sulawesi province. The dimension of quality of health
care is technical competence, comfortness, information, timeliness, and human
relation. The method of this research was cross-sectional survey. The sample
was 96 patients with randomly selected sample. Data were analyzed using
chi-square test and multiple logistic regression. The result of the study shows
that there is a relationship between technical competence (p = 0.023),
comfortness (p = 0.012), information (p = 0.002), timeliness (p = 0.002), and
human relation (p = 0.019) to patient satisfaction. The most influential
variable on patient satisfaction is
technical competence (Exp.B = 0.172). It is recommended to the management of
Woodward hospital to monitor and analyze any complaints and expectations from
patients regarding the quality of care at the hospital.
Penulis: Wibawani Yunestri
Mukti, Asiah Hamzah, Mappeaty Nyorong
Kode Jurnal: jpkesmasdd130083
