KUALITAS PELAYANAN PADA PERGURUAN TINGGI
Abstrak: Higher education institutions
typify a social, formal institution encompassing internal and external
relations among their stakeholder.s. At present, as free competition era
endures, higher education institutions must be more responsive to their
stakeholders, especially their internal stakeholders, i.e their students as
their main asset. Therefore, identification of students’ perception toward
institution’s performance is really imperative.
This can be done through research on higher education institution’s service
quality, where importance-performance analysis can be conducted from
viewpoints: learning process, academic assistance, supporting educational
resources, extracurricular activities, communication with institution
administartors, and administrative services. Information on these aspects may
become a gadget for evaluation. In the long run, it is expected to be able to
revitalize higher education institutions to breed qualified graduates. Qualified graduates which meet the business
sector standard will eventually help develop the country’s competitiveness.
Keywords: quality, services
Penulis: Chairul Furqon
Kode Jurnal: jpadministrasinegaradd070010
