ANALISIS TINGKAT KEPUASAN MASYARAKAT TERHADAP PELAYANAN PUSKESMAS DI KOTA BANDUNG
Abstrak: The research focuses
on the delivery of public service at Bandung City Community Health Centres
(Puskesmas). The choice of this locus is based on the assumption that Puskesmas
as health centres provided by Bandung City Local Government is close to the
community. In addition, Puskesmas is regarded affordable for poor people.
General assumptions put on view that the Puskesmas’ health service
delivery has yet to improve because a lot of complaints have been addressed by
the clients (users) regarding their service delivery. However, the research
result shows the opposite – the clients’ reflection on Bandung City Puskesmas’
health service delivery through questionnaires is generally good although some
aspects still need improvement.
Keywords: public service,
service quality, public satisfaction index
Penulis: Tim Peneliti STIA LAN
Bandung
Kode Jurnal: jpadministrasinegaradd070006
