STUDI EMPIRIS DAMPAK IMPLEMENTASI TQM DAN ADOPSI TIK TERHADAP KINERJA OPERASI PADA PDAM DI JAWA BARAT
ABSTRACT: In an effort to make
improvements, Perpamsi has introduced Total Quality Management (TQM) to the
Regional Water Company (PDAM) in West Java. In addition, improvement efforts
are also made through the use of technological developments by adopting
Information and Communication Technology (ICT) to support the company's
operations. This study aims to gain an overview of TQM implementation and adoption
of ICT at PDAM in West Java as well as analyze the impact on operating
performance. The objects of this analysis are 22 companies of PDAM. Data were
collected by questionnaire and the respondent is a manager-level employees.
Data were analyzed using multiple regression. The results showed that the TQM
implementation and adoption of ICT at PDAM in West Java are not maximized yet.
Partially, TQM implementation and adoption of ICT provide a significant
positive impact on the improvement of operating performance
Kata Kunci: Implementasi TQM, Adopsi TIK, Kinerja Operasi
Penulis: Supriyadi
Kode Jurnal: jpmanajemendd141303
