Pengukuran Kualitas Layanan Kesehatan bagi Pasien Bersubsidi
Abstract: Evaluating the
quality of health services essential for consumers, service providers, and the
community. Develop health care quality measurement is important for systems and
organizations who want to know the quality of health services provided. This
study aimed to establish the measurement of the quality of health care for consumers
who get subsidies of health care costs from the government. It was important because
the existing service quality measurement is a measurement of the quality of service
for the profit-oriented company.
This study is a qualitative study aims to explore the patient's perception
of subsidized health care services for those they have received and wanted to
know what they need. It is used as a basis establishing subsidized service
quality measurements. Data are taken from in-depth interviews to 18 patients
using subsidized health care facilities in Surabaya which has Jamkesmas card or
SKTP.
The results showed that low-cost health services are factors that affect
the assessment of the quality of health services in addition to other factors,
not the freehealth services. Results of this study are expected to be input for
health care providers,especially for subsidized service providers in order to
deliver services according to the needs and expectations of patients served so
that people are willing to use the service. Inthe long run, subsidized health
care programs can help improve public health.
Keywords: Quality of health
care, Subsidized
Penulis: Dien Mardhiyah, SE.,
MSi, Dr. Masmira Kurniawati, SE., MSi
Kode Jurnal: jpmanajemendd151617
