KUALITAS PELAYANAN PUBLIK TERHADAP KEPUASAN SERTA KEPERCAYAAN MASYARAKAT PADA KEPOLISIAN SEKTOR (POLSEK) BENGALON
Abstract: The purpose of the
study is to determine the direct and indirect impact of real evidence, test
power, responsiveness, competence, courtesy, credibility and easiness of
accessing toward the satisfaction and trust of Police Sector (Polsek) Bengalon.
To answer the problem, the study uses path analysis. The results of this study
found that responsiveness, competency, courtesy and credibility were directly
giving a significant impact to public satisfaction; whereas real evidence, test
power and easiness of accessing were directly not giving significant impact to
public trust. The variable of responsiveness and credibility were directly
giving significant effect toward public trust; meanwhile, the real evidence,
test power, competence, courtesy, and easiness of accessing were directly
giving significant impact toward public trust. The public was directly giving
no significant impact on trust of satisfaction.
The real evidence was indirectly giving negative impact on the trust
through satisfaction; meanwhile, test power, responsiveness, competence,
courtesy, credibility and easiness of accessing were indirectly giving positive
impact on public trust through satisfaction
Kata kunci: Bukti Nyata, Uji Kekuatan, Daya Tanggap, Kompetensi,
Kesopanan, Kredibilitas Dan Kemudahan Akses Untuk Kepuasan Dan Kepercayaan
Penulis: Tetra Hidayati
Kode Jurnal: jpmanajemendd141288
