IMPORTANT ROLE OF GAS STATIONS OPERATOR AND THE REASON FOR OWNERS SHOULD TREAT THEM FAIRLY
Abstract: The operator of gas
stations have an important role in providing services to consumers. Gas station
owners have to look at the position as a provider of human resources that need
to be considered. However, many gas station operators who feel injustice in
terms of remuneration, distribution of working hours, job guarantees, and the
treatment gas station owner. This study aimed to determine the effect of
distributive injustice and interactional justice on job satisfaction and
employee engagement. The object of this study was Pertamina gas station
employee who served as an operator in Jakarta. Data were taken from 200 respondents
who are gas stations operator of the five areas in Jakarta. The data in this
study used the statistical method of SEM with LISREL statistical program. The
results showed that perceptions of interactional justice have an influence on a
job satisfaction gas stations operator, job satisfaction affects the employee
engagement, and there is no relationship between distributive justices on job
satisfaction.
Keywords: organizational
justice, distributive justice, interactional justice, job satisfaction,
employee engagement
Penulis: Selly Rosidah, Budi
W. Soetjipto
Kode Jurnal: jpmanajemendd170279
