ANALYSING THE BOTTLENECKS IN LAUNDRY SERVICE OPERATION USING CAUSE AND EFFECT DIAGRAM (CASE STUDY ON FRESH & CLEAN COIN LAUNDRY IN MANADO)
Abstract: Fresh & clean
coin laundry experienced the complaint from customer because delay in
completion the customer laundry as the promised time. The slowdown of the
operation processes usually happens because there are bottlenecks.
Figuratively, bottleneck refers to any obstruction that slows down a flow or
process. The aims of this research is to identify and analyze the causes of the
bottlenecks in laundry service operation of Fresh & clean coin laundry.
This research is descriptive research and uses qualitative method. Based on the
result, this research is found 15 possible causes of the laundry service
operation slowdown by using cause and effect diagram and than by using pareto
analysis it is found that there is 2 significant causes that cause the
bottlenecks in laundry service operation which is Fewer Steam Ironswith 24%
causes contribution and Fewer Coin Laundry Machine is 21%. So these two causes
are responsible for 45% of total causes of laundry service operation slowdown.
Fresh & clean coin laundry needs to add more steam irons and coin laundry
machine because the causes of delay to completion the customer laundry as the
promised time is because there is bottlenecks in ironing and washing
workstation that limiting the output.
Keywords: service operation,
bottlenecks, cause and effect diagram, pareto analysis
Penulis: Eirene E. Sinsu,
Sifrid S. Pangemanan
Kode Jurnal: jpmanajemendd180353
