ANALISA PENGENDALIAN KUALITAS MENGGUNAKAN PENGENDALIAN KUALITAS STATISTIK DI PT MASSINDO SINAR PRATAMA MANADO
Abstract: In order to survive
in a competitive market, improving quality and productivity of product or
process is a must for any company. This study is about to apply the statistical
quality control tools in the production processing and on finalproduct in order
to reduce defects by identifying where the highest waste is occur at and to
give suggestion forimprovement. The approach used in this study is direct
observation, thorough examination of production process lines,fishbone diagram,
and information has been collected from company through interview, and control
chart (p-chart) wasconstructed. It has been found that the company has good quality
control but still found the defect product. The principalaim of the study is to
create awareness to quality team how to use statistical tools in the problem
analysis, especially totrain quality team on how to held an effective
brainstorming session, and exploit these data in cause-and-effect diagramconstruction
and control chart construction.
Keywords: quality, statistical
quality control, ishikawa diagram, p-control chart
Penulis: Vayska Eliana
Runtuwene, James D. D. Massie, Ferdinand Tumewu
Kode Jurnal: jpmanajemendd170709
