DESCRIPTION OF PREGNANT SATISFACTION OF SERVICE PRENATAL CARE (ANC) IN BPM NY. IDA YUSNIARTI, Amd. Keb VILLAGE KEDUNGRANDU Patikraja DISTRICT DISTRICT BANYUMAS 2014
ABSTRACT: Studies of patient
satisfaction need to be done in order to improve the performance of obstetric
care in case ANC best and oriented to patient satisfaction. Apreliminary survey
conducted on 12 pregnant women who were conducting the examination obtained 5
states in accordance with the services provided during the inspection because
it is done with precise and reliable, the service is polite and friendly, 3
states midwiferesponsiveness in resolving patient complaints, four people
claimed services granted as expected.
Objective : to know the description satisfaction pregnant women to
antenatal care provided by a midwife in the Ny BPM. Ida Yusniarti, Amd. Keb
Village Kedungrandu Patikraja District of Banyumas 2014.
Methods : This study used quantitative descriptive analysis with
cross-sectional design, thisstudy uses primary data was acquired on August 14
to 19, 2014, with the enclosed questionnaire (close ended) by accidental
sampling technique of sampling, sample size of 30 people.
Result : The level of satisfaction obtained most of the pregnant women
were satisfied as much as 16 respondents (53.3%), satisfaction levels based on
the reliability of pregnantwomen said they were satisfied as much as 14
respondents (46.7%), satisfaction levels based on the responsiveness of
pregnant women said they were satisfied by 17 respondents(56.7%), satisfaction
levels based on the assurance of pregnant women said they were satisfied as
much as 14 respondents (46.7%), the level of satisfaction of pregnant women based
on empathy expressed satisfaction as much as 14 respondents (46.7%), and the
level of satisfaction of pregnant women by tangibility menyatakanpuas as many
as 15 respondents (50%).
Conclusion: The satisfaction of pregnant women to antenatal care services
in BPM Ny. Ida Yusniarti, Amd. Keb Village Kedungrandu 2014 pregnant women
found satisfaction levels largely satisfied.
Keywords: Satisfaction,
pregnant women, antenatal care
Penulis: Kartikasari B,
Wirakhmi IN, Rini S
Kode Jurnal: jpkebidanandd160247
