Computer Vision Syndrome among Call Center Employees at Telecommunication Company in Bandung
Abstract: The occurrence of
Computer Vision Syndrome (CVS) at the workplace has increased within decades
due to theprolonged use of computers. Knowledge of CVS is necessary in order to
develop an awareness of how to prevent and alleviate itsprevalence . The
objective of this study was to assess the knowledge of CVS among call center
employees and to explore the most frequent CVS symptom experienced by the
workers.
Methods: A descriptive cross sectional study was conducted during the
period of September to November 2014 at Telecommunication Company in Bandung
using a questionnaire consisting of 30 questions. Out of the 30
questions/statements, 15 statements were about knowledge of CVS and other 15
questions were about the occurrence of CVS and its symptoms. In this study 125
call center employees participated as respondents using consecutive sampling.
The level of knowledge was divided into 3 categories: good (76–100%), fair
(75–56%) and poor (<56%). The collected data was presented in frequency
tabulation.
Results: There was 74.4% of the respondents had poor knowledge of CVS.
The most symptom experienced by the respondents was asthenopia.
Conclusions: The CVS occurs in call center employees with various
symptoms and signs. This situation is not supported by good knowledge of the
syndrome which can hamper prevention programs.
Keywords: Call center
employees, Computer Vision Syndrome, knowledge
Author: Ghea Nursyifa, Putri
Teesa Radhiyanti Santoso, Ine Renata Musa
Journal Code: jpkedokterangg160240
