KNOWLEDGE MANAGEMENT UNTUK CUSTOMER SERVICE
Abstract: Knowledge is a
success key in every field aspects. Along with the development in the world
nowadays, where globalization is a challenge in every Indonesian human resource
to face global competition. In this case, education has important part as media
in developing qualified human resources and also as the place where they can be
educated in their field. In the development of information technology, it came
new systems in several fields including what educational field known as
e-learning. Knowledge management (KM) is one implementation of e-learning.
There is a concept that gathers all knowledge aspects in easily accessed file
or document, and also in hardly accessed as knowledge and experience.
Penulis: Lianna Sugandi
Kode Jurnal: jptinformatikadd100338
