ANALISIS PENGARUH KUALITAS LAYANAN WEBSITE PT. KERETA API INDONESIA (PERSERO) TERHADAP KEPUASAN PENGGUNA DENGAN METODE WEBQUAL 4.0
Abstract: PT. KAI (Persero)
has a website that addresses the www.kereta-api.co.id as part of its work in
providing various facilities that can be used by customers. Facilities or
services contained on this website include a company profile, product services
of passengers and goods, news and press releases, company performance reports,
awards, procurement, recruitment, and online reservation service. In this
study, analysis activities about influence of the website quality of PT. KAI
(Persero) to the user's satisfaction as perceived by end users and site
visitors by using WebQual 4.0. The data collection is done by providing online
and offline questionnaires to determine what services will be analyzed based on
the indicators of WebQual. The results of the questionnaire data and then
tested the validity, reliability, test assumptions Linear Regression testing
requirements. Based on this study resulted in a conclusion that the quality of
use (usability), the quality of information (information quality), and the
quality of interaction (interaction quality) positive and significant impact on
user satisfaction (user satisfaction) with the effect of 66.7%, the rest (100-
66.7%) = 33.3% influenced by other variables not examined.
Penulis: Leza Risti Navyca, Sulistiowati,
Tegar Heru Susilo
Kode Jurnal: jptinformatikadd160573
