KINERJA KA SANCAKA KELAS EKSEKUTIF DAN KELAS BISNIS DITINJAU DARI KEPUASAN PENGGUNANYA
Abstract: KA Sancaka that
serve Yogyakarta-Surabaya route has a very important role for the movement of
people and goods between the two cities. Competition among modes of land
transport and air modes also requires the ope-rator to be able to provide good
performance for users KA Sancaka. For that is necessary to study how users KA
Sancaka assess the performance of both the executive class or business-class.
Data retrieval is based on the results of questionnaire respondents Sancaka KA
users. The total number of samples of 558 respondents bottom-right on the
population data of passenger volume in the first week (dated August 2 to 8,
2010) as many as 1287 passengers in business class and 687 executive class passengers.
Analysis of data using IPA (Importance Performance Analysis).
Results indicate that the performance variable performance Sancaka KA
executive class and business class today is pretty good. Variables placed
quadrant 1 need attention from PT. KAI From each of the 24 variables, 7
variables in executive class and 13 in business class variable has been in line
with expectations applications of nanya. Variables in quadrant 3 can be
maintained in accordance with what has been done in the current conditions.
Variables in quadrant 4 although considered important by the user can still be
tailored to the user's wishes.
Penulis: Ika Setiyaningsih
Kode Jurnal: jptsipildd150745
