IMPLEMENTASI TOTAL QUALITY MANAGEMENT DALAM SISTEM MANAJEMEN MUTU PEMBELAJARAN DI INSTITUSI PENDIDIKAN
Abstract: Implementation of
the Total Quality Management in the Learning Quality Management System in
Educational Institutions. This study aimed to analyse the implementation of the
Total Quality Management (TQM) in the learning quality management system in
educational institutions. This study used a descriptive design. The population
consisted of people in the organizational structure of the quality management
system and the sample was pusposively selected. The data were collected through
interviews and documents and were analysed using the descriptive technique. The
findings show that: (1) the TQM has been implemented but it still needs
optimizing, (2) it needs support from the heads of relevant units, (3) there
are constraints because of work teams that are not optimal and limited time and
funds, (4) the strategies to deal with the constraints depend on the condition
and situation, and (5) the implementation of the TQM refers to an evaluation
and monitoring study and the draft of academic quality assurance documents.
Penulis: Achmad Supriyanto
Kode Jurnal: jppendidikandd110390
