Efikasi Diri dan Kecerdasan Emosional dengan Perilaku Kewargaan Organisasi pada Pramugari Pramugara Maskapai X
Abstract: Flight attendant is
one of occupations that engages on service industry in airline sector. X
Airlines is one of the airlines in Indonesia. Flight attendants’ duty includes
giving service and ensuring the safety of passengers during an airline flight.
With such high risk job, flight attendants are expected to fully commit to
their work, in specifically to work voluntary. The voluntary behaviour is
labelled as Organizational Citizenship Behaviour (OCB), which is performed outside
the flight attendant job description, for instance helping out fellow
co-workers and keeping their responsibility well. Flight attendants should
possess Self-Efficacy and Emotional Intelligence, in order to develop
Organizational Citizenship Behaviour (OCB). Therefore, this study aims to
examine the correlation between Self-Efficacy and Emotional Intelligence with
Organizational Citizenship Behaviour of Flight Attendants of X Airlines.
This study was a quantitative correlational research. The subjects of the
study were 81 senior and junior flight attendants of X Airlines, aged 18 at the
least, possessing as a minimum a high school/vocational school diploma or
equivalent, working for minimum 6 months, and the employment status must be
permanent employee, contract employee, and outsourcing employee. The
reliability scale of efficacy was 0,881, the reliability scale of emotional
intelligence was 0,873, and the reliability scale of Organizational Citizenship
Behaviour was 0,901. According to the hypothesis testing with multiple
regression analysis, the significance level resulted in 0,000 (p<0,01). The
level meant there was a correlation between Self-Efficacy and Emotional
Intelligence with Organizational Citizenship Behaviour of Flight Attendants of X
Airlines. The effective variable of Self-Efficacy and Emotional Intelligence
contributing to Organizational Citizenship Behaviour was 20,7%, meanwhile, the
79,3% ones derived from other factors except Self-Efficacy and Emotional
Intelligence.
Keywords: Self-Efficacy,
Emotional Intelligence, Organizational Citizenship Behaviour, Flight Attendants
of X Airline
Penulis: Ketut Ayumas
Prasetyaningrum, Nicholas Simarmata
Kode Jurnal: jppiodd160030
