PERLINDUNGAN HUKUM TERHADAP KONSUMEN AKIBAT BEREDARNYA PENJUALAN ELEKTRONIK HANDPHONE JENIS REPLIKA DAN PARALLER IMPORT (BLACKMARKET)DI KOTA PEKANBARU
ABSTRACT: The process of
running a business venture in Indonesia, often business people forget how
important the rights of consumers to be met under the Consumer Protection Act
No. 8 of 1999 (BFL). As the times people are starting to think practically it
mebuat society as consumers become more consumptive. Less watchfulness
consumers seem to have been used by the electronics businesses by selling
mobile phone type of replica and paraller import (Blackmarket) with a quality
that does not meet national standards. Based on the understanding of the
authors formulated two formulation of the problem: first, any form of violation
committed businesses in the sales of mobile electronics and Blackmarket replica
in Pekanbaru. Second, how is the responsibility of businesses to consumers who
sell mobile electronics and Blackmarket types ofreplicas in Pekanbaru. This
type of research can be classified into types of juridical sociological
research, because in this study the authors conducted a study of spaciousness.
Location and population studies along with samples in this paper is the mobile
electronic shopping mall in Pekanbaru Mall and Plaza Senapelan located in the
city of Pekanbaru. The data source consists of primaryand secondary data,
engineering data collection is by interview along with questionnaires toconsumers
/ buyers as respondents and discussion with entrepreneurs / seller as a
practitioner in the field. Obtained results of this study: first, forms of
violations committed by businesses in thesales of mobile electronics and
Blackmarket replica. Second, the responsibility of the businesses that sell to
the consumer electronics and mobile phones type of replicas Blackmarket in Pekanbaru.
Obtained results of this study, there are four main problems that can be
concluded first, namely, the right of consumers to correct information, clear
and honest about the condition and guarantee of the goods and / or services.
Secondly, violation of consumers' right to obtaincompensation and / or replacement,
if the goods and / or services received or not in accordance with the agreement
as it should. Thirdly, businesses that commit a prohibited act that offer goodsand
/ or services incorrectly, and / or as if the goods are in good condition and /
or new. Fourth, a violation of the exoneration clause prohibited the inclusion
in the regulation of BFL. Saran, is expected prudence and knowledge of
consumers into buying mobile products need to be improved. In addition, it is
expected to supervision and enforcement of government in providing protection
to consumers in the city of Pekanbaru needs to be maximized implementation.
Penulis: Ahmad Ade Saputra
Kode Jurnal: jphukumdd160455
