PENYELESAIAN SENGKETA OLEH BADAN PENYELESAIAN SENGKETA KONSUMEN (BPSK) ANTARA KONSUMEN DENGAN PT. PLN (PERSERO) RAYON INDARUNG DALAM HAL TAGIHAN LISTRIK
ABSTRACT: In order to ensure
an implementation of consumer protection, the government formed a legal product
Regulations No. 8 of 1999 on Consumer Protection. BPSK is the agency
responsible for handling and resolving disputes between businesses and
consumers One of the cases resolved by BPSK is a dispute between the consumer
with PT PLN (Persero) Rayon Indarung in electricity bills. The problems
discussed are 1) What is the process of dispute resolution by BPSK between
consumers with PT. PLN (Persero) Rayon Indarung in electricity bills?. 2) What
are disputes resolved by BPSK and how its solution?. This type of research is
Juridical Sociological. The data used include primary data and secondary data.
The data obtained through interviews and document study. The collected data
were analyzed qualitatively. Results of the study: 1) The process of settlement
of disputes by BPSK between consumers with PT PLN (Persero) Rayon Indarung in
electricity bills is done by way of mediation. 2) The result of the settlement
of disputes by BPSK between consumers with PT PLN (Persero) Rayon Indarung in
electricity bills do with restitution of Rp. 65 118, - (Sixty Five Hundred
Eighteen Thousand Rupiah) and declare the Settlement Deed.
Penulis: Riri Selvia Masriana,
Syafril, Elyana Novira
Kode Jurnal: jphukumdd151368
