PENGARUH KOMUNIKASI TERAPEUTIK BIDAN TERHADAP KEPUASAN PASIEN BERSALIN DI RUMAH SAKIT BHAYANGKARA PUSDIK BRIMOB WATUKOSEK GEMPOL PASURUAN
Abstract: The objective of
this study is to explain the effect of therapeutic communication done by
midwives toward maternity patient satisfaction in Bhayangkara Pusdik Brimob
hospital in Watukosek, Gempol Pasuruan. This study uses a correlational approach.
Of the 1034 population of maternity patients in 2012, the researcher took
Yamane formula so that the sample in this study were 91 respondents. The
analysis uses simple linear regression formula. The conclusion of this study is
that the results of 4,798 t and a significance value of 0.000. Values greater
than 4,798 t 1,987 t table (df = 91-2 = 89; α = 0.05) and 0,000 T test
significance value less than 0.05, then H0 is rejected and H1 is accepted, ie
there is an effect of therapeutic communication by midwives toward satisfaction
of maternity patient. While the results of the test R2 (R Square) obtained at
0.794 that patient satisfaction influenced
by therapeutic communication is 79.4%, while 20.6% is influenced by
other variables.
Keywords: Therapeutic
Communication; Patient Satisfaction; Hospital; Komunikasi Terapeutik; Kepuasan
Pasien; Rumah Sakit
Penulis: M. Lukman Hakim,
Kukuh Sinduwiatmo
Kode Jurnal: jpkomunikasidd130495
