ANALISIS PENGARUH DIMENSI KUALITAS PELAYANAN DUTA TOUR TERHADAP KEPUASAN MAHASISWA PESERTA KKL FAKULTAS EKONOMI UNIVERSITAS SEMARANG (STUDI KASUS PELAKSANAAN KKL SEMESTER GASAL 2009/2010)
ABSTRACT: The purpose of this
research is to know the influence of service quality of Duta Tour to
satisfaction of the students of the faculty of economic of Semarang University.
The respondents consist of the student of the faculty of economic which is
participating in the field study during the first semester of academic year
2009/2010. Data will be analyzed by multiple regressions. Independent variables
consist of tangible, reliability, responsiveness, assurance and empathy, while
dependent variable is student satisfaction. Result of the study showed those
only three variables: tangible, assurance and empathy which are influence to
student satisfactions. Level of significance 5% is used in this study.
Penulis: Nina Ernawati, Tri
Endang Yani
Kode Jurnal: jpantropologidd100007
