ANALISIS ON-TIME PERFORMANCE SEBAGAI UPAYA MENGAWASI KUALITAS MENGGUNAKAN METODE DIAGRAM KONTROL DAN MENINGKATKAN KUALITAS JASA MENGGUNAKAN METODE PARETO CHART DAN DIAGRAM SEBAB-AKIBAT (Studi Pada PT. Sriwijaya Air)
Abstract: On-time Performance
is a crucial factor in the airlines. PT. Sriwijaya Air as the object of this
research, shows low On-time Performance on January 2012 until March 2013. It
did not reached the company’s predetermined On-time Performance target. This
research is intended to seek the root cause of low on-time performance so that
Sriwijaya Air can focus on the major cause for conducting repairs.
The methods used in this study consists of three quality tools; Control
Chart, Pareto Chart, and Cause and Effect Diagram. The use of Control Chart is
to see the problem occurring at a specific time. Afterwards, the use of Pareto
Chart is to define the primary problems and focuses the attention towards the
problems. Lastly, the use of Cause and Effect Diagram is to find the root
causes from the primary problems.
The result defined three main causes that cause delay on PT. Sriwijaya
Air and those are; Flight Crew, Service, and Technical. The Cause and Effect
Diagram found the root causes of the problem and the results shows that the
problem is in the flight activity procedures. The three main problems are
classified as an internal factor delay. Therefore some actions to remedy these
delays need to be taken.
Penulis: Mohammad Yogi
Arifianto, Bambang Munas Dwiyanto
Kode Jurnal: jpmanajemendd131117
