PENGARUH STRUKTUR ORGANISASI TERHADAP KUALITAS PELAYANAN PUBLIK (Suatu Studi Di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Halmahera Utara)
Abstract: This
study aimed (1)
to describe the
condition of the
organizational structure and
quality of public services in the Department of
Population and Civil Registration Regency of North Halmahera. (2) to analyze
the effect of organizational structure
on the quality
of public services
in the Department
of Population and
Civil Registration North Halmahera Regency. This research uses
descriptive method with quantitative approach. Samples were drawn by purposive
sampling of respondents as many
as 33 employees
/ personnel services,
and 33 other
respondents are elements
of service recipients, then
spread Questionnaire (questionnaire) and
the results are
analyzed by applying
descriptive statistical analysis techniques and simple regression
analysis and correlation of product moment. Results of the study were presented
as follows: (1) Organizational Structure Office of Population and Civil North Halmahera
Regency is in the category "medium" or reasonably support the
achievement of the quality of public services,
while the quality
of public services,
according to respondents
element employees perceive
higher than respondents element
of the user community services which can only perceive the "moderate"
or medium. (2) The organizational
structure has positive
influence on the
quality of public
services. That means
that if the organizational structure
optimally managed, it
will boost the
quality of public
services, particularly in the
Department of Population and Civil North Halmahera. Thus, it
can be concluded
that the hypothesis
which states "The
organizational structure of
positive and significant impact
on the quality of public services at the Department of Population and Civil
North Halmahera validity can be tested empirically, as well as justify
terori-the underlying theory.
Penulis: DESTRINA PALIEMA
Kode Jurnal: jpadministrasinegaradd160330
