Learning Organization in Improving Academic Services Quality
Abstract: This research is
intended to analyze learning organization (LO) in improving academic services
quality in Universitas Islam Negeri (UIN) Syarif Hidayatullah Jakarta. It is
conducted through a mixed-method approach. The qualitative data analysis employed
is the model of Miles and Huberman. There are three phases involved in this
method, namely data reduction, data display, and conclusion
drawing/verification. Whereas, the quantitative data employed is the double
regression analysis. At the end of the research, it is shown that UIN Syarif
Hidayatullah can be considered as a learning organization. Its system
processes, such as Learning Audit and Reviewing and Learning Development have
contributed to the learning improvement, better educational program and
learning self reviewing, and personal mastery is the characteristics shown by
UIN Syarif Hidayatullah which is important in its acknowledgement as learning
organization. UIN Syarif Hidayatullah is considered as an organization encouraging
innovation, risk taking or creativity at a wider organizational level. It has a
required good balance between local innovation and strategic objectives of the
system. The quantitative analysis has also proven UIN Syarif Hidayatullah as a learning
organization. Systemic thinking, mental
models, personal mastery, shared vision, tim learning, trust, commitment, and effective
communication channels are adopted, all of which have positive impact to the
academic services quality.
Penulis: AHMAD QURTUBI
Kode Jurnal: jpadministrasinegaragg110030
