THE ANALYSIS OF CUSTOMER PURCHASE INTENTION OF HOUSES USING REAL ESTATE AGENT IN MANADO BASED ON PSYCHOLOGICAL FACTORS

Abstract:  Real estate agent business field is become a trend nowadays. Real estate agent helped  customers to buy or sell a house. Psychological factors has an influence in real estate agent busniess, customers mostly asked the opinion from others about the real estate agent in case they do not want to choose a wrong real estate agent. This research aims to analyze the influence of psychological factors on customers purchase intention in using real  estate  agent  in  Manado.  This  research  used  a  multiple  linear  regression  analysis  with  the  sample  is  75 respondentds  that  were  obtained  from  adult  citizen  in  Manado.  The  result  from  this  research  shown  that  the perception and learning have significantly influence customer purchase intention to using the real estate agent. Motivation, attitude and belief is not significantly influence. Other’s perception is really affected customer mind to choose real estate agent. Customers like to getting know  about real estate agent to buying a house. The real estate  agent  in  Manado  is  better  work  hard  to  have  a  good  reputation  by  increase  a  quality  of  service  and marketing quality.
Keywords: psychological factor, customer purchase intention
Author: Vinny O. Ticoalu, Maria V. J. Tielung
Journal Code: jpmanajemengg150098

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