RESPON KEPUASAN PASIEN PENGGUNA BPJS KESEHATAN TERHADAP PELAYANAN KESEHATAN DIPUSKESMAS PEKANBARU
ABSTRACT: PHC, is a
functional organization that organizes
health effort that is comprehensive, integrated, equitable,
acceptable and affordable
by the community,
with the active participation of
the community and
use the results
of the development
of science and appropriate technology, at a cost that can be borne by the government
and society. service is an activity or sequence of events that occur in the
interaction between a person directly or with another person or machine
physically and provide customer satisfaction. Happens in the health center
services Rejosari for
patients who visit
many expressed good
and satisfying service. Although
there are some who declare less good service. The theory used is the theory of
perception. Perception can be defined as the process of organizing sitimulus
received by the individual senses, then interpreted so that individuals are
aware of and understand about hat is acceptable to the senses. Perception is an
integrated state of the person who receives the
stimulus, then what
is in a
person, the experiences
will participate actively
in these perceptions. The
method used is
descriptive quantitative, then
the respondent by
means anyone who inadvertently
meet with researchers
and investigators in
accordance with the characteristics specified then that
person can be used as respondents. Teknnik collecting data used were
observation and interviews.
Penulis: AYU SEPTIA NINGRUM
Kode Jurnal: jpsosiologidd150473
