QUALITY ASSURANCE DENGAN METODE QUALITY FUNCTION DEPLOYMENT: KONSEP IMPLEMENTASI PADA INSTITUSI PERGURUAN TINGGI
Abstract: This article intent
to explore the Quality Function Deployment (QFD) methodology in order to
construct quality assurance for the educational institutions..QFD is management
tool that provides a visual connective process to help teams focus on the needs
of the customers throughout the total development cycle of a product or
process. It provides the means for translating customer needs into appropriate
technical requirements for each stage of a product/process-development life-cycle.
It helps to develop more customer-oriented, higher-quality products, both goods
and services.
Penulis: Alfi Arif
Kode Jurnal: jpakuntansidd110219
