Praktik Total Quality Management (TQM) Dan Pengaruhnya Terhadap Kinerja Karyawan (Studi Pada PT. Telkom Tbk. Cabang Makassar)
ABSTRACT: The purpose of this
research is to investigate the effect of TQM practices implementation which
consists of leadership, strategic planning, customer focus, information and
analysis, people management, and process management on employee performance at
PT. Telkom Branch Makassar. The population were 540 employees and 270 employees
as respondent. The sample obtained based
on simple random sampling method. Both descriptive statistic and Structural
Equation Modelling (SEM) were employed to test the effect among variables. Data
processing were used by SPSS and AMOS 16.00. The finding of research indicates that: TQM practices implementation which consists
of leadership, strategic planning, customer focus, information and analysis,
people management, and process management have significantly and positive effect
on employee performance.
Penulis: Musran Munizu
Kode Jurnal: jpmanajemendd100284
