PENGARUH KONFLIK PERAN DAN AMBIGUITAS PERAN TERHADAP KEINGINAN KELUAR KARYAWAN DENGAN KEPUASAN KERJA SEBAGAI VARIABEL MEDIASI PADA PT. ASURANSI RAKSA PRATIKARA DI SURABAYA
Abstract: This study aimed to
analyze the effect of role conflict, role ambiguity against the turnover
intentions and the effect of mediation on
employee job satisfaction to turnover intentions. Samples taken in this study
were 153 company
employees at PT.
Asuransi Raksa Pratikara Surabaya.
Analysis method using
structural equation modeling
approach (SEM). Results of this study conclude that there is significant
direct effect between
role conflict against
turnover intentions, but can
not prove significant
direct effect between
role ambiguity against the
turnover intentions. Mediating
role of job satisfaction between conflict and role
ambiguity against the turnover intentions shows at the fully mediation role
ambiguity but showing a partial role in the conflict.
Penulis: DWI IRZANI, ANDRE
DWIJANTO WITJAKSONO
Kode Jurnal: jpmanajemendd140950
