Penentuan Jumlah Teller Yang Optimal Berdasarkan Metode Antrian (Studi Pada Bank Mega Cabang Pemuda Semarang)
Abstract: The purpose of this
study was to determine and analyze the level of teller service at Bank Mega
Cabang Pemuda Semarang. The data required in the form of primary data, namely
the number of customers who came in and were served each weekday. The data obtained through
observation of the
observation period that
was conducted from
May 28 until June 22,
2012 at 08.00
pm until 15.00
pm. The techniques
of data analysis
used the method of
multichannel – single
phase. The results
showed that Bank
Mega needed to do additional
service facilities, the addition amount of the original teller from three
became five tellers. With the
addition it showed
the decrease number
of customer wait
time before 22 minutes 2 seconds to 5 minutes 16 seconds,
so that service performance could be optimized. However, this
addition is only
required every the
first week since
the week the
number of customers who come in
line to get more services than other weeks.
Penulis: FAJAR PRABOWO, TRI
BODROASTUTI
Kode Jurnal: jpakuntansidd120331
