KUALITAS PELAYANAN ADMINISTRASI KEPENDUDUKAN PEMBUATAN AKTA KELAHIRAN PADA DINAS KEPENDUDUKAN DAN CATATAN SIPIL KABUPATEN DELI SERDANG
Abstract: Population Administration Service
is part of
the local government
obligatory functions carried out
by Department of
Population and Civil
Registry. Department of Population
and Civil Registry
has the task
of providing services
arrangement of birth certificate regulated
in accordance with
Law No. 23
Year 2006 concerning
Population Administration, Deli Serdang is a district which has big
population that it has a wide range of population issues.
The study aims
to determine the
role of the
Department of Population
and Civil Registry in providing
administrative services population, especially in the maintenance of a birth
certificate in Deli Serdang district as well as to identify factors that affect
the role of the Departmnent of Population and Civil Registry.
This research uses
descriptive method and
qualitative data analysis.
As for the informants in this study consisted of key
informants: the Secretary, Head of Civil Registration Service, the Head of
Birth and Death Section, Officer of Birth and Death Section and Society. Key
informants are community users of the service in the administration of Birth
Certificate.Conclusions from this
study indicate that
the Department of
Population and Civil Registration plays an important role in
providing maintenance service on the birth certificate Deli Serdang.
Factors that affect
the service quality
Making Birth Certificate
at the Department of
Population and Civil
Registration Deli Serdang
are Human Resource, Infrastructure (Facilities) and
Public Participation.
Penulis: Monica P. Nainggolan
Kode Jurnal: jpsosiologidd150416
