Analisis Faktor Kinerja Organisasi Lembaga Perkreditan Desa di Bali (Suatu Pendekatan Perspektif Balanced Scorecard)
ABSTRACT: This research aims
at studying Learning and Growth Perspective, Financial Perspective, Customer Perspective
and Internal Bussiness process to the
Village Credit Institutions in Bali Organizational Performance. This
Involves: first, the influence of
learning and Growth Perspective on Organizational Performance; second, the influence
of Financial Perspective on Organizational Performance; third, the influence of
Customer Perspektive on Organizational
Performance; fourth, the influence of Internal Bussiness Process on
Organizational Performance. Another aim in this research is to know dominant
factor. In this research, Individual unit analysis is to correlated with
organization analyze that is the heads of Village Credit Institutions in Bali.
Using Slovin postulation, the
respondents in this research are 110 out of 1347 Village Credit Institution in
Bali which are: Buleleng regency, Jembrana regency,Tabanan regency, Gianyar
regency, Klungkung regency, Karangasem regency, Bangli regency, Badung regency
,and Denpasar City. The data collection was condacted by interview using
quationnaire model and observation technique. To test model of constructed
relationship pattern, the researcher used analyze tools that capable of
explaining the relationship simultaneously namely Factor Analyze by using the
program of SPSS version 12.0. The finding of
this research show that: first, Learning and Growth Perpective has
positif influence on Organizational Performance; second, Financial Perspective
has positif influence on Organizational Performance; third, Customer
Perspektive has positif influence on Organizational Performance; fourth, Internal
Bussiness Process has not positif influence on Organizational Performance;
fifth, Promotion opportunity has positif
influence on Organizational Performance.
Financial Perspective has dominant factor influence on Organizational
Performance.
Keywords: Learning and Growth Perspective, Financial
Perspective, Customer Perspective and Internal Bussiness process Perspective,
Organizational Performance and Village Credit Institution (LPD: Lembaga
Perkreditan Desa)
Penulis: Ketut Gunawan
Kode Jurnal: jpmanajemendd090190
