ANALISIS BEBAN KERJA ANTARA BELLBOY DAN FRONT DESK AGENT DI SWISS-BELHOTEL HARBOUR BAY BATAM
Abstract: This research aims
to determine the right number of employees which are Bellboy and Front Desk
Agent ideal workload handled at Swiss-Belhotel Harbour Bay Batam.
This research uses descriptive quantitative method for examining the
raised issues. The sample in this research are 11 people and using census
method. Data collection techniques in this study using observation, interviews
and documentation. By using the exponent determinants technique (exponential
smoothing), with two exponents in the human resources planning which consists
of exponents workload in producing a product, as an analysis of the workload
(work load analysis) and exponent of time (cycle time) to complete a product
and to find the number of employees or staff that were ideal.
Based on the research that has been done, for the whole of the results
and from the calculation of ideal working time for the Bellboy still need 4
people, and 3 people for a Front Desk Agent, that number must be filled by
Swiss-Belhotel Harbour Bay Batam to cover their staff workload.
Keywords: Workload, Bellboy,
Front Desk Agent, Number of Ideal Employees, Swiss-Belhotel Harbour Bay Batam
Penulis: Clement Ananto,
Syofia Achnes
Kode Jurnal: jpmanajemendd150994
