PERILAKU MALADMINISTRASI BIROKRASI DALAM PELAYANAN PUBLIK DI DI KOTA PEKANBARU, PROVINSI RIAU: FAKTOR PENYEBAB DAN SOLUSINYA
Abstract: Changes in the
system of government and bureaucratic reforms have not been able to prevent maladministration in
the bureaucratic behavior
in Indonesia. The
question is whether this type of
behavior exists in public service in the city of Pekanbaru. The purpose of this study
is to investigate
the causes of
such behavior in
government institutions that provides
document services directly to the public and whether it has a back up
solution to prevent bureaucratic maladministration behavior.
Questionnaires were distributed
to 250 employees of Population and
Civil Registration, Office of Integrated Services and Investment, Immigration
Office Class I, Office SAMSAT and sub -district office employees in the city of
Pekanbaru. Quantitative analysis
of this study
reinforced the result
of a depth interview
conducted with 5
key informants, a
supporting method employed
in this research.
The research revealed that
bureaucratic maladministratio
n behavior is
caused by heredity bureaucratic culture
where the institutions
eventually discharge employees
who have low labor
productivity and shift
the mind set
of employees in
order to improve
the quality of service.
Penulis: Rodi Wahyudi, Jalaluddin
Abdul Malek, Azmi Aziz
Kode Jurnal: jpadministrasinegaradd150958
