PENINGKATAN KUALITAS PELAYANAN PUBLIK MELALUI CITIZEN’S CHARTER
Abstract: Public service
is an effort
to meet the
basic needs for
goods, services and administrative services
provided by public
service providers to
the public. Good
public services must be
able to meet
the needs of
the community that
are not convoluted,
with a waiting time is relatively
quick, and can be beneficial to all parties. It is claimed that poor public services
are still becoming
the reality of
our current society.
One of the
efforts to encourage the
government to improve
the quality of
public services is
by using citizen's charter. It
includes an agreement
between service providers
and service users
about the types, procedures,
costs, time and manner of service delivery according to service standards that
are agreed by all parties involved.
Penulis: Meirinawati dan Indah
Prabawati
Kode Jurnal: jpadministrasinegaradd150959
