THE ANALYSIS OF TRAINING AND DEVELOPMENT ON EMPLOYEE PERFORMANCE AT PT. BANK NEGARA INDONESIA (PERSERO) TBK. MANADO
ABSTRACT: Human resource is
very important and considered as a resource that is important to all
organizations A company cannot build a good team of working professionals
without good human resources. Therefore, solutions is company holds training.
The quality of service in a company is reflected from the services provided by
its frontliners. When the frontliners successfully apply their training at
work, it enables them how to solve the problems. The objectives of this
research is to know employee performance after the training and development and
the success of the training and development program in PT. Bank Negara
Indonesia (Persero) Tbk Manado. This research is a descriptive research. The
results of this research by using the In-Depth Interview with all the informants
shows that their performance are improved after training, training helps the
employees to improve their skill and ability at work, and the success factors
of training and development program that really help the employee to understand
the material are the good instructor, materials, and facilities. The management
of Bank BNI should update its training material, review the time of training,
and add more types of training that can help the employees in doing their daily
tasks.
Author: Regina Rompas, David
Paul Elia Saerang, Maria V.J Tielung
Journal Code: jpmanajemengg150083
