TOUR GUIDING CONVERSATIONS: WHAT CAN WE LEARN FROM THEM?
Abstract: This research
presents conversations between guides and tourists during guiding tours. The
data were taken from a larger research on tasks in tour guiding, collected from
observations of several tours. The conversations were discussed in terms of how
the guide and the tourist developed the topics of the conversations. This paper
also analyses problems in the conversations using the framework from Varonis
and Gass (1985). They suggest that problems in communication can be identified
by looking at the ‘trigger’ and the ‘indicator’ of problems in conversations.
The analysis of the conver-sations indicated that the guide and the tourist in
their conversations were actively engaged in the topic. They gave opinions,
contributed to the conversations, and providedinformation to the topic. The
analysis also indicated that there were four types of indicators of
communication problems: (1) explicit questions, (2) clarification requests, (3)
confirmation checks, and (4) rephrasing
Author: Gusti Astika
Journal Code: jppendidikangg080001
